Return Policy

At Prime Picks, we prioritize your satisfaction and strive to provide an enjoyable shopping experience. If for any reason you are not completely satisfied with your purchase, our return policy is designed to make the process as easy as possible.

Eligibility for Returns
You have 30 days from the date of receipt to return items for a refund. To qualify for a return, the following conditions must be met:

• Items must be unused, unworn, and in their original packaging with all tags attached.
• You must provide proof of purchase, such as your order number or receipt.
• Certain items, including personalized products, downloadable content, and final sale items, are non-returnable.

Return Process
To initiate a return, please contact our customer service team at [your email address] or through our website’s contact form. Include your order number and the reason for the return in your message. Once your return request is approved, you will receive detailed instructions on how to return the item. You may be required to print a return shipping label, which will be provided upon request.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or not as described. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure your return arrives safely.

Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Exchanges
If you would like to exchange an item for a different size or color, please follow the return process to return the original item and place a new order for the desired product. This ensures that you receive the correct item in a timely manner.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email address] with photos and a description of the issue. We will work with you to resolve the matter quickly, whether through a replacement or a refund.

Customer Support
If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer support team. We are committed to ensuring your experience with Prime Picks is positive and worry-free.

Thank you for choosing Prime Picks! We appreciate your business and look forward to serving you again.